Shipping policy
Kashtqar aims to process and deliver customer orders safely and efficiently.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Locations
Kashtqar currently offers delivery within Pakistan, subject to courier coverage and product availability.
Delivery availability may vary depending on the destination.
2. Order Processing
After an order is placed, our team will process and prepare it for dispatch.
Processing may include:
- Order verification
- Product quality checking
- Packaging
- Address verification
- Courier booking
Orders may take additional time during:
- Public holidays
- Sales campaigns
- Seasonal promotions
- High-order periods
- Unexpected operational circumstances
3. Delivery Time
Estimated delivery time may vary depending on the customer's location and courier service.
Typical delivery time:
Major cities: approximately 2–5 business days
Other areas: approximately 3–7 business days
These are estimates and are not guaranteed delivery dates.
Remote areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Shipping charges may vary based on:
- Delivery location
- Order size
- Order weight
- Promotional offers
- Delivery method
Certain products or promotional campaigns may qualify for free delivery where stated on the website.
5. Free Shipping
If an order qualifies for free shipping, the applicable shipping discount will be reflected during checkout or communicated as part of the relevant promotion.
Free shipping offers may be subject to:
- Minimum order values
- Specific products
- Specific locations
- Promotional periods
6. Cash on Delivery
Where Cash on Delivery is available, customers may pay the applicable order amount when the parcel is delivered.
Customers should ensure that:
- The phone number is correct
- Someone is available to receive the parcel
- The delivery address is accurate
Kashtqar may contact customers to verify Cash on Delivery orders before dispatch.
7. Accurate Delivery Information
Customers are responsible for entering correct delivery information.
Please carefully check:
- Full name
- House/building number
- Street
- Area
- City
- Postal code
- Phone number
Kashtqar is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
8. Courier Delays
Once an order has been handed over to the courier, delivery may be affected by circumstances outside Kashtqar's direct control.
These may include:
- Weather conditions
- Traffic
- Public holidays
- Courier operational issues
- Address verification
- Security restrictions
- Natural disasters
- Other unforeseen circumstances
We will make reasonable efforts to assist customers with delayed shipments.
9. Failed Delivery Attempts
If a courier attempts delivery but cannot complete it because the customer is unavailable, the courier may attempt delivery again according to its own procedures.
Customers should respond to courier calls and messages to avoid unnecessary delays.
10. Refused Orders
Customers should not refuse an order without contacting Kashtqar first if there is an issue with the shipment.
Repeated refusal of Cash on Delivery orders may result in restrictions on future orders.
11. Damaged Packages
Please inspect the package when possible.
If your package appears severely damaged or the product inside is damaged, contact Kashtqar as soon as possible.
Photographs of the package and product may be required to process a complaint.
12. Missing Items
If an order is delivered with missing items, contact us promptly with your order number and details of the missing product.
We will investigate the matter and provide an appropriate resolution where the claim is verified.
13. Tracking
Where tracking information is available, customers may receive tracking details after the order has been dispatched.
Tracking availability depends on the courier and shipping method.
14. Contact Us
For questions regarding shipping or delivery:
Kashtqar
Phone/WhatsApp: +92 301 4506767